FAQ

RETURN POLICY:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@stuspect.us or click the "Contact" link at the bottom of our website to access our contact form. 

HOW LONG DOES SHIPPING TAKE?

Shipping typically takes between 7 to 14 business days. We work diligently to ensure your order reaches you as quickly as possible.

DO YOU SHIP INTERNATIONALLY?

Yes, we offer international shipping.

HOW CAN I TRACK MY ORDER?

Once your order has shipped, you will receive an email with your tracking information. Please check your spam or junk folder if you don't see it in your inbox. If you still haven’t received tracking details, kindly contact us at info@stuspect.us with your order number in the subject line.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR INCORRECT ITEM?

We sincerely apologize for any inconvenience. If you receive a damaged or incorrect item, please email us at info@stuspect.us with your order number and a photo as proof of the damage or error, and we will assist you promptly.

HOW CAN I CONTACT CUSTOMER SERVICE?

For any inquiries or assistance, you can reach our customer service team at info@stuspect.us. We are here to help!

HOW MUCH DOES SHIPPING COST?

Shipping costs are calculated at checkout, based on your location and the size of your order.

WHAT HAPPENS IF MY ORDER IS LOST, STOLEN, OR RETURNED TO SENDER?

A tracking number will be provided for every order, so we encourage you to monitor your package’s movement. Please ensure someone is available to receive the order on the delivery date. If you’re unable to receive it, check with family members or neighbors, as they may have accepted the package on your behalf. If you are still unable to locate your package, contact us at info@stuspect.us.

IS IT POSSIBLE TO CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Unfortunately, we are unable to change shipping addresses once an order has been placed. Please ensure your shipping address is correct before completing your purchase, as all sales are final and fulfilled automatically by our system.

If you have any additional questions, please don't hesitate to contact us at info@stuspect.us. We are always happy to help!